Privacy Policy

Privacy Policy – Hotel Monk19, Manali

  1. Introduction

Hotel Monk19 (“we”, “us”, “our”) is committed to protecting your personal information. This Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a reservation with us.

  1. Information We Collect

2.1 Personal Data

  • Contact details: name, email, phone, postal address, nationality, government-issued ID or passport number (for check-in)
  • Booking details: reservation date, arrival/departure, room type, preferences, guest count
  • Payment information: processed via secure third‑party gateways (we do not store full card data unless required by law)
  • Special requests: dietary preferences, special services, medical or mobility needs

2.2 Non‑Personal & Technical Data

  • Website usage data: IP address, browser type, device, pages visited, session time, referral source
  • Cookies and tracking technologies to improve services and personalize your experience
  1. How We Use Your Information
  • To process reservations and manage bookings, including communication of confirmations, changes, or cancellations
  • To handle payments securely and prevent fraud
  • To communicate: send emails, SMS, or phone updates about your stay, and request feedback
  • To personalize and improve our services, offerings, and website functionality
  • For marketing and promotions, only with your consent (you may opt-out any time)
  • To comply with legal or regulatory obligations, respond to government requests or protect rights and safety of guests or staff
  1. Sharing Your Information

We do not sell your personal data. We may share information in these circumstances:

  • Service Providers: third parties who perform services such as payment processing, IT support, housekeeping, billing, and marketing—on condition of confidentiality
  • Affiliates or business partners, if needed to deliver hospitality services
  • Legal Authorities: in response to valid legal requests (e.g. court orders, regulatory compliance)
  • Business Transfers: if hotel ownership changes, we may transfer data—to be carried out with notice and continued protections
  1. Cookies & Tracking Technologies
  • We use cookies and similar technologies to analyze site usage, remember preferences, and enhance functionality
  • You can manage or disable cookies via your browser settings (some features may become unavailable)
  1. Data Security
  • We employ industry-standard security practices: encrypted SSL transmission, firewalls, access controls, and regular system audits to guard against unauthorized access or data breaches
  • Despite these measures, no system is 100% secure; data transmission is at your own risk
  1. Data Retention
  • We retain personal data only as long as necessary to fulfill stated purposes (e.g. booking, billing, legal compliance)
  • Aggregate or anonymized data may be retained longer for analytics or service improvement
  1. Your Rights

Depending on applicable law, you may have the following rights:

  • Access or request a copy of the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data (to the extent permitted by contractual, legal, or legitimate obligations)
  • Object to processing or request restriction of use
  • Opt-out from promotional communications at any time To exercise these rights, contact us as provided in Section 11 below.
  1. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect information from minors. If we learn of data from a minor without parental consent, we will delete it promptly

  1. International Transfers

Your personal data may be processed or stored in locations outside your country (e.g. India or abroad) to support reservation operations. We ensure adequate safeguards and legal compliance for cross-border data transfers

  1. Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on our website with a new effective date. Please review this page from time to time to stay informed

  1. Governing Law & Jurisdiction

This Policy and any dispute arising from it are governed by the laws of India, and the courts located in Himachal Pradesh (nearest to Manali) shall have exclusive jurisdiction.

  1. Contact Us

If you have any questions, requests, or concerns about your privacy or data rights, please contact:

Hotel Monk19, Manali
Email: themonk19holiday@gmail.com

 

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